Q&A

These are frequently asked questions by our customers. If you have any other questions, please feel free to contact us.

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About selling of our machines

Q1:
May I go to see the machine which I want to buy?
A:
Please inspect our used machines.
Our workday is except Sunday and national holidays.
Q2:
Is it possible to make a test run of machines which I want to buy?
A:
Yes, you can. After making an appointment, please visit our machine center and confirm test run of machines.
※In case of machines for which special equipment is necessary, we may decline to make a test run.
Q3:
Is the expense necessary besides the purchase price of machines?
A:
When you pick up machines at our machine center, there is no expense besides the purchase price of machines.
But when delivery to your company is needed, packing and shipping expenses are necessary.
Q4:
Is it possible to reserve the machine which I want to buy?
A:
If you reserve our machines, it is necessary for you to pay deposit more than 20%.
We accept your reservation of machines after we confirm deposit payment.
Q5:
Will you transport the machine which I purchased from your company?
A:
Of course, we do transport and installation of machines by request of customers.
※In that case, shipping expenses and installation expenses are necessary.
Q6:
Can I ask for transport and installation of machines on Saturday, Sunday, and national holidays?
A:
Yes, you can. Please, feel free to ask about transport and installation of machines.
Q7:
Please tell me about the warranty of machines.
A:
There is no warranty because of used machines.
Q8:
Can I cancel the machine after making a contract?
A:
It is possible, but we do not return the deposit you paid beforehand.
Q9:
Can you prepare invitation letter?
A:
We do not issue invitation letter to foreign customers. Please visit Japan after acquiring VISA in person. We would like you to inquire the consultation of VISA issuance to Japanese embassy and the consulate in your country.
Q10:
Please tell me about trade terms.
A:
In most of cases, we deal with FOB JAPAN terms. However, we deal with C&F terms in case. Please feel free to ask us about other delivery terms.
Q11:
Please tell me about payment terms.
A:
In case of the purchase from overseas, please pay in Japanese yen by T/T in advance before shipment. Please feel free to ask us about other payment methods.